FAQ

Do you accept Purchase Orders (P0s) or can dealers set up Net-30 accounts?

No. We do not offer 30-day credit terms or POs. We accept all major credit cards and PayPal. PayPal also offers payment terms.  We do not process orders by phone.  All orders both wholesale and retail must be processed online.

What is your return policy?

Items in new condition can be returned for a full refund of the purchase price within 30 days of receipt. Customer pays return shipping.

Do you ship to Alaska, Hawaii, or Canada?

Yes. Free basic ground shipping on orders exceeding $500 does not apply outside the continental US.

Do you prepare bids or quotes?

All our products and pricing are available online. If you wish to put a quote together for yourself, you may do this by placing the items in the shopping cart.

Do you offer quantity discounts?

Yes, we offer quantity discounts to Dealers.

How long will it take to receive my order?

Typically, we can ship orders of in stock products within one day. From there you can expect to receive your order in 2-6 business days.

What is your warranty policy?

TecScan products are thoroughly inspected and tested before leaving the factory. If you are not satisfied with any TecScan product within 30 days of purchase, return it and TecScan will provide, at TecScan's option, a replacement or refund. Each TecScan product is warranted to be free of defects from workmanship and materials for the period of 1-YEAR from the date of original purchase.  Should any trouble develop during the one-year period, return the COMPLETE product, freight prepaid, to TecScan 5147 SW 88th Terrace Gainesville FL 32608.

If inspection shows the trouble is caused by defective workmanship or material, TecScan will repair (or at our option, replace) without charge. 

This warranty does not apply where:

• Repairs have been made or attempted by others

• Repairs are required because of normal wear and tear

• The product has been abused, misused, or improperly maintained

• Alterations have been made to the product

IN NO EVENT SHALL TECSCAN BE LIABLE FOR (A) ANY INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING FROM THE SALE OR USE OF THE PRODUCTS SOLD HEREUNDER, OR (B) ANY AMOUNT IN EXCESS OF THE AMOUNT ACTUALLY PAID TO TECSCAN FOR THE PRODUCTS SOLD HEREUNDER FOR ANY LIABILITY ARISING FROM THE SALE OR USE OF THE PRODUCTS SOLD HEREUNDER. THIS LIMITATION APPLIES BOTH DURING AND AFTER THE TERMS OF THE WARRANTY.

TECSCAN DISCLAIMS LIABILITY FOR ANY IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF "MERCHANTABILITY" AND "FITNESS FOR A SPECIFIC PURPOSE," AFTER THE ONE-YEAR TERM OF THIS LIMITED WARRANTY.

This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Some states do not allow limitation on how long an implied warranty lasts, so the above limitation may not apply to you.

Can I get catalogs and brochures of your products?

We do not have catalogs or brochures. You may view all our products online and print information as needed.

What are your hours of operation?

Our office is open from 9am to 6pm EST Monday through Friday. We encourage email contacts ([email protected]). Our phone, (1-352-264-7877), and email are open 24/7, please leave a message and someone will get back to you quickly.

Can dealers get a free sample?

We do not offer free samples. We will refund the purchase price within 30 days for all customers. 

Do you charge tax?

We do not charge tax for dealers or retail purchasers outside of Florida. If you are within Florida, we will waive tax, but only with a Tax-Exempt Certificate on file. All dealer applicants must provide a copy of their Tax-Exempt Certificate/business license as evidence of being a qualifying business.

Do LiTESeasy products need of a voltage reducer?

NO  

• Connect to two 6-volt or two 8-volt batteries in series 
• Connect to one 12-volt battery 

LiTESeasy products work at 12 or 16-volts.  LiTESeasy lights draw less than 4 watts which should not affect the life of a well-maintained battery. So, with a 36 or 48-volt cart you have a choice of using two 6-volt or two 8-volt batteries to draw 12 or 16-volts of power or reduce your combined 36 or 48-volts with a voltage reducer. Both with 36-volt and 48-volt carts there is an added benefit of drawing power from all batteries equally and reducing (not eliminating) the chances of one battery wearing out before the others.  

Does the LiTESeasy wireless system work with factory style and OEM lights?

Yes. Always check for 12-volts, with voltmeter at the source. No warranty for destroyed overpowered lights or controllers. Existing fender mounted taillights will not work with the controller as is. They only have 2 circuits and 3 per light are required: One for taillight, one for turn-signal and one for brake light. The solution is to add a bulb or purchase our factory fender light adapter. Important, all lights and accessories must be grounded through the controller ONLY not the cart’s frame otherwise, the controller operation may be erratic. Lights and accessories combined cannot exceed 120-watts.

Do you have a minimum order requirement?

Not at retail pricing.  Some dealer priced items require a minimum purchase.

Can I use a LiTESeasy Controller with a gas-powered cart?

Yes.  The LiTESeasy Controller always draws 13.3 milliamps (13.3/1,000th of an AMP) when connected to a battery.  When the Deluxe Kit is connected to a cart and12-volt battery that is in good condition and the cart is used on a regular basis, the battery should maintain a charge.

Can buyers mix and match item purchases?

Yes, any combination of LiTESeasy products can be purchased at one time. Different numbered items cannot be combined to make a quantity discount price differential.

Are distributorships available?

No, we do not plan to offer distributorships. We believe we can offer the best prices, quality, and service from a single source. Our dealers should be confident they are always working with those people directly responsible for the product.

What do you charge for shipping?

For retail customers shipping is free inside the continental US. For Dealers we charge $14.99 flat rate for orders up to $499 shipped to commercial addresses inside the continental US. Shipping is free on orders of $500 or more inside the continental US. Standard rates apply for shipping to Hawaii, Alaska, and Canada. Applies to both wholesale and retail purchases.