Do you accept Purchase Orders (P0s) or can dealers set up Net-30 accounts?
No. We do not offer 30-day credit terms or POs. We accept all major credit cards and PayPal. PayPal also offers payment terms. We do not process orders by phone. All orders both wholesale and retail must be processed online.
What is your return policy?
Items in new condition can be returned for a full refund of the purchase price within 30 days of receipt. Customer pays return shipping.
Do you ship to Alaska, Hawaii, or Canada?
Yes. Free basic ground shipping on orders exceeding $500 does not apply outside the continental US.
Do you prepare bids or quotes?
All our products and pricing are available online. If you wish to put a quote together for yourself, you may do this by placing the items in the shopping cart.
Do you offer quantity discounts?
Yes, we offer quantity discounts to Dealers.
How long will it take to receive my order?
Typically, we can ship orders of in stock products within two days. From there you can expect to receive your order in 2-6 business days.
What is your warranty policy?
TecScan products are thoroughly inspected and tested before leaving the factory. If you are not satisfied with any TecScan product within 30 days of purchase, return it and TecScan will provide, at TecScan's option, a replacement or refund. Each TecScan product is warranted to be free of defects from workmanship and materials for the period of 1-YEAR from the date of original purchase. Should any trouble develop during the one-year period, return the COMPLETE product, freight prepaid, to TecScan 5147 SW 88th Terrace Gainesville FL 32608.
If inspection shows the trouble is caused by defective workmanship or material, TecScan will repair (or at our option, replace) without charge.
This warranty does not apply where:
• Repairs have been made or attempted by others
• Repairs are required because of normal wear and tear
• The product has been abused, misused, or improperly maintained
• Alterations have been made to the product
IN NO EVENT SHALL TECSCAN BE LIABLE FOR (A) ANY INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING FROM THE SALE OR USE OF THE PRODUCTS SOLD HEREUNDER, OR (B) ANY AMOUNT IN EXCESS OF THE AMOUNT ACTUALLY PAID TO TECSCAN FOR THE PRODUCTS SOLD HEREUNDER FOR ANY LIABILITY ARISING FROM THE SALE OR USE OF THE PRODUCTS SOLD HEREUNDER. THIS LIMITATION APPLIES BOTH DURING AND AFTER THE TERMS OF THE WARRANTY.
TECSCAN DISCLAIMS LIABILITY FOR ANY IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF "MERCHANTABILITY" AND "FITNESS FOR A SPECIFIC PURPOSE," AFTER THE ONE-YEAR TERM OF THIS LIMITED WARRANTY.
This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Some states do not allow limitation on how long an implied warranty lasts, so the above limitation may not apply to you.
Dealers, please see details in the Dealer Terms and Conditions.